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Frequently Asked Questions
Shipping & Delivery
Q: How long does standard shipping take?
A: Standard shipping typically takes 5-7 business days from the date your order is processed.
Q: Do you offer faster shipping options?
A: Yes, express shipping options are available at checkout. Select your preferred delivery speed when completing your purchase.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on your destination. Rates will be calculated at checkout based on your location and selected shipping method.
All Sales Are Final
We want you to feel confident with every purchase. Please take time to review the product description, examine all images, and check measurements and condition details before buying. If you have any questions or need additional information, we're here to help - just reach out before you purchase. Unfortunately, we cannot make exceptions to our final sale policy.
Where can I shop?
All items are available on our website and in-person at our shop in Atlanta.
We are located inside Interiors Market:
Interested in selling with us? We'd love to take a look at your pieces and see if they're a fit for our collection. Submit your items through our selling form and our buying team will reach out within 3-5 business days.
How are your items authenticated?
All items in our collection are guaranteed authentic and carefully verified by our trained authentication team before they're added to La Librairie. We stand behind every piece.
With most vintage apparel pieces, you cannot rely on marked size alone for fit. That is why we include detailed measurements on each item page. We note the marked size (for example, M) if it appears on the tag, but we strongly recommend confirming the measurements of the item before purchasing. Sizing runs unique to each brand, style, and year, so measurements are your best guide to finding pieces that work for your body.
All packages are shipped with signature required unless otherwise specified. By requesting signature-free delivery, you assume full responsibility for any missing packages. If an item cannot be delivered and is returned to us, you will be responsible for re-shipping costs.
Shipping & Insurance
Q: How are packages shipped?
A: All packages ship with signature required at delivery unless you specifically request otherwise. If you waive the signature requirement, you assume full responsibility for any missing packages.
Q: What insurance coverage is included?
A: All packages are insured by La Librairie up to $100. We also offer third-party insurance through Insure Shield, available for purchase at checkout for additional coverage beyond $100.
Q: What happens if my package is damaged or missing?
A: La Librairie is responsible for insurance claims and refunds up to $100 only if third-party shipping insurance was not purchased at checkout. For claims exceeding $100 or if third-party insurance was purchased, you are responsible for filing claims directly with the shipping carrier and/or insurance company.
Q: Am I covered if I waive signature required?
A: No. If you request to waive signature required delivery, you assume all responsibility for missing packages. Signature required is our standard protection.